Warranty claims - Excalibur and Omega
If you have to lodge a warranty claim for an Excalibur dehydrator or an Omega juicer during the warranty period, please make sure you have registered your warranty. We’ll need to provide photographs of the problem to the service centre as well as detailed feedback so please fill out this form and return it to us along with photographs as soon as possible.
If you receive a damaged Excalibur dehydrator, the service centre will ask you to send photos of the damage so that they can replace the machine as soon as possible. Along with a replacement they will also include a Reply Paid label so you can return the damaged unit back to them without any out of pocket costs on your part.
If you receive the Excalibur with damaged parts (cracked trays for example), you will be shipped new trays once you’ve provided photos of the damage.
We will forward your claim to the service centre immediately so they can either replace or repair the Excalibur dehydrator. Depending on the damage or nature of the problem, you may only need to return the back panel of the dehydrator - you will be provided with a Reply Paid label as well as instructions on how to take the back panel apart.
The service centre is available to take phone calls during weekdays with any problems you may have with your dehydrator. Echolife can also help! We’re here via email or phone Monday to Friday so don’t hesitate to contact us with any concerns you may have.