How do I make a warranty claim?
We're sorry to hear that everything is not going smoothly with your new purchase.
Please give us a call on 1300 60 11 22 or send us an email mentioning your order number as well as the problem you're having. Echolife staff or the service centre supporting your product may be able to troubleshoot with you and resolve the issue easily (we have seen this happen many times!).
The service centre will take over the claim if the problem can't be resolved in this way. Each service centre works differently: for some brands you will need to lodge a form online, for others we will pass on your claim's details. If there is a dedicated note for your product in the Related Articles section at the bottom of this page, please check the specific steps required.
Generally you will be asked for the following when making a claim:
- Your proof of purchase (the emailed invoice or order confirmation you received when you placed your order with Echolife) - if you cannot find this, email us with your last name and we will locate your invoice and email you a copy.
- Your serial number (if applicable)
- A detailed description of what the problem is: the more detailed, the better the service centre can grasp what the fault might be.
- Photographs or video of the fault (if applicable)
Once the service centre has received the details of your claim, they will liaise with you directly for quicker resolution.
Please note: some service centres require you to have registered your warranty before they are able to lodge a claim. And as much as we love to help, we are unable to assist with warranty claims if you've purchased your product from a different retailer and not Echolife.