Warranty claims - Acuneeds

If you have to lodge a warranty claim for an Acuneeds TDP Lamp during the warranty period, please make sure you have registered your warranty first.  

Send us an email with your order number and name and describe the issue you are having with the lamp in as many details as possible.  We will forward your claim to the importer and their service centre will contact you directly for quicker resolution.

Please note: the heating element (sometimes called 'plate') is not covered under warranty as it is considered a consumable item. The approx. lifespan of a heating element is 1,000 hours.

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